frictionGlass

Lab 01Baseline run

Test the same task through human eyes and agent tools.

Human journey

Visual UI

1:02 · 5 actions · 1 hesitation

  1. 00:08

    Opened ticket options

    Scanned six ticket cards

  2. 00:31

    Found “More attendee needs”

    23-second hesitation · one backtrack

  3. 00:43

    Selected quiet-zone seat

    Important option was inside a collapsed panel

  4. 00:49

    Reviewed total and policy

    $94 total · $12 fee · non-refundable after 24h

  5. 01:02

    Confirmed registration

    Explicit review and confirmation

Agent journey

WebMCP

0:04 · 4 tool events · 0 hesitations

  1. 00:01

    Read scenario

    Task and options returned as structured data

  2. 00:03

    Configured registration

    quiet_zone selected directly

  3. 00:04

    Finished and saved

    No review token or explicit confirmation required

  4. 00:04

    Received incomplete result

    Returned $82 subtotal; $12 fee and policy omitted

Lab finding: The paths reach the same registration, but the agent misses material information and human consent.

Scenario · RelayConf registration

The paired evidence produced a four-part repair.

Review the proposed UI wording, result fields, schema, and confirmation gate. Only a person can approve the patch.